VODALAND UK LIMITED – TERMS AND CONDITIONS OF SUPPLY

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER WITH US

These terms and conditions may have changed since you last reviewed them.

This version was updated on 27 August 2025.

Historic versions can be obtained by contacting us.

Where to find information about us and our products

You can find everything you need to know about us, Vodaland UK Ltd, and our products on our website or in our catalogue before you order. Alternatively, you can contact our sales staff with any queries before you order on:

We also confirm the key information to you in writing after you order, either by email or in your online account if you have one.

How to contact our Customer Service Team

We don't give business customers all the same rights as consumers

For example, business customers can't cancel their orders, they have different rights where there is a problem with a product and we don't compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated.

You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

When you buy from us you are agreeing that:

  • We only accept orders when we’ve checked them.
  • Sometimes we reject orders.
  • We charge you when you order.
  • We charge interest on late payments.
  • We pass on increases in VAT.
  • We are not responsible for delays outside our control.
  • Products can vary slightly from their pictures.
  • You’re responsible for making sure your measurements are accurate.
  • We charge you if you don’t give us information we need.
  • If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind.
  • You can end an on-going contract (find out how).
  • You have rights if there is something wrong with your product.
  • We can change products and these terms.
  • We can suspend supply (and you have rights if we do).
  • We can withdraw products.
  • We can end our contract with you.
  • We don’t compensate you for all losses caused by us or our products.
  • We use your personal data as set out in our Privacy Notice.
  • You have several options for resolving disputes with us.
  • Other important terms apply to our contract.

If you are a business customer this is our entire agreement with you

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase...

We only accept orders when we've checked them

We contact you to confirm we've received your order and we accept it when we dispatch or supply the product and confirm dispatch or supply to you.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory or because the product was mispriced by us.

When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order

If your product is goods (rather than services), you will own it once we have received payment in full.

If you are a business customer you have no set-off rights

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

We charge interest on late payments

If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control (such as third party delivery delays, adverse weather, epidemics, pandemics, any action taken by a government or public authority, breakdown of plant or machinery, fire, explosion or accident or interruption or failure of services such as gas or water) we will contact you using one or more of the contact details you have provided (if any) as soon as reasonably possible to let you know and do what, if anything, we can do to reduce the delay.

As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any products you have paid for in advance, but not received.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or in our marketing, or its packaging may be slightly different.

You're responsible for making sure your measurements are accurate

If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct.

We charge you if you don't give us information we need

We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery or installation. For example, we might need to re-deliver on another vehicle.

If you are a consumer and you bought online or over the telephone you have a legal right to change your mind

Your legal right to change your mind: For most of our products bought online or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind: You can't change your mind about an order for:

  • Services, once these have been completed
  • Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them
  • Goods that are made to your specifications or are clearly personalised
  • Goods which become mixed inseparably with other items after their delivery

The deadline for changing your mind: If you change your mind about a product you must let us know no later than 14 days after:

  • The day we deliver your product, if it is goods. If the goods are split into several deliveries, the period runs from the day after the last delivery.
  • The day we confirm we have accepted your order, if it is for a service.

How to let us know: To let us know you want to change your mind contact our Customer Service Team or fill in the online returns form, or print and post it to us at Unit 7, Agecroft Trading Estate, Langley Road, Salford M6 6JD.

You must return goods at your own cost within 14 days. Returns can be made by:

  • Bringing the product to our store (Unit 7, Agecroft Trading Estate, Langley Road, Salford M6 6JD).
  • Sending the product back using an established delivery service.

Refunds: We refund within 14 days of receiving goods back or confirmation you sent them. Refunds are made by the payment method used and no fees are charged.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must either bring it into one of our stores or contact our Customer Service Team.

Your rights and remedies if you are a consumer

We honour our legal duty to provide products as described and that meet all requirements imposed by law. Your legal rights are summarised below (see www.citizensadvice.org.uk for more).

  • Up to 30 days: If goods are faulty, you can get a refund.
  • Up to six months: If goods can't be repaired or replaced, you're entitled to a refund.
  • Up to six years: If goods do not last a reasonable length of time, you may be entitled to some money back.

If your product is services, the Consumer Rights Act 2015 says:

  • You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
  • If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
  • If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

Your rights if you are a business

We warrant that on delivery, any products which are goods shall:

  • Conform with their description and any specification
  • Be free from material defects in design, material and workmanship
  • Be of satisfactory quality
  • Be fit for any purpose held out by us

Your remedies if you are a business

Unless an exception applies, if products don't comply with the warranty, we shall repair, replace, or refund them. This is your only remedy.

Exceptions to business customers' warranty

We are not liable if defects arise due to misuse, failure to follow instructions, fair wear and tear, unauthorised alterations, or designs you supplied.

We can change products and these terms

We may change products to comply with laws or make minor technical improvements that do not affect use.

We can suspend supply (and you have rights if we do)

We may suspend supply for technical reasons, updates, or product changes. If suspension lasts more than 28 days, you may end the contract and receive a refund.

We can end our contract with you

We may end the contract if you fail to pay, provide required information, or accept delivery. If you fail to collect goods within 14 days, we may treat your order as cancelled.

We don't compensate you for all losses caused by us or our products

Our liability to consumers

We are not responsible for losses that are unexpected, caused by delays outside our control, or avoidable by following advice. We limit liability for business-related losses.

Our liability to businesses

Except for specific losses we never exclude, liability is limited to sums paid under the contract. We exclude liability for profits, indirect, or consequential losses.

Losses we never limit or exclude

We do not exclude liability for death or personal injury, fraud, statutory warranties, defective products, or anything unlawful to exclude.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Policy.

You have several options for resolving disputes with us

Our complaints policy: Our Customer Service Team will try to resolve any problems you have.

You can go to court: These terms are governed by English law.

If you are a consumer, you can bring claims in the courts of England or the country you live in. If you are a business, you agree to submit disputes to the exclusive jurisdiction of the English courts.

Other important terms apply to our contract

  • We can transfer our contract with you to another organisation.
  • You can only transfer your contract with us if we agree.
  • Nobody else has rights under this contract.
  • If a court invalidates part of this contract, the rest still applies.
  • Even if we delay enforcement, we can still enforce later.