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Sent wrong item which delayed project
"Have just finished setting 4. 5 of these channels into the ground with a sump unit. I was sent the wrong items initially which meant I had a gap in the middle. This was after customer services changed my order, and I needed to change the drainage layout to suit. I was then sent channels which were not in series and could not be connected together. A 6,7 and 2x 9s. I could have made my original order work because I had to modify the channels anyway by angle grinder since my run is not exactly 4. 5 metres long and the channels come in 1 meter lengths. On delivery, it isn’t practical to set these out and check the correct items work together until you try and install them. Therefore relying on being sent the right items in the order. I could not practically set out the two ends with a gap in the middle with compounded the issue. This delayed my progress and I could not use the hired wacker plate to compact all of the stone. I needed to contact Vodaland to explain the error. Then there was no urgency to send the correct item. This was sent as though I had just made the order then. This further delayed my project and cost me in hiring equipment. Vodaland supply construction industry hardware and mistakes cost time, money and stress. They are not the cheapest. I was relying on them being a professional construction industry supplier. I recommend to use a cheaper supplier unless you can afford to wait longer than the 2-3 days delivery time, and are flexible with your time. I would not have used them if the actual time of delivery and their response to their own errors was known before ordering."
